Frequently Asked Questions | TV Aerials, Satellite & Security

My TV picture is pixelating or says "No Signal" — do I need a whole new aerial?

Not necessarily! In many cases, signal loss is caused by a perished external coaxial cable, a loose bracket after high winds, a failed masthead power supply, or local 4G/5G mobile interference. We test your existing signal with a digital spectrum meter first and will always repair your existing setup if the aerial itself is still in good condition.

Can you install a TV aerial inside the loft instead of on the roof?

Yes, provided the roof tiles and foil-backed insulation allow sufficient signal through. When we visit your property, we measure signal strength in the loft first and let you know honestly whether a loft aerial will give you reliable reception in all weather, or if an external bracket is recommended.

Sky refused to install my dish because of height or access—can you help?

Yes. Our engineers regularly carry out non-standard satellite installations, including chimney brackets, pole mounts, discreet garden mounts, and hidden cable routes, as well as upgrading older dishes with Wideband or Hybrid LNBs for Sky Q and Freesat 4K.

Do you maintain communal IRS / MATV systems for flats, care homes & managing agents?

Absolutely. Communal TV distribution (IRS, MATV, SMATV, and Fibre Optic IRS) has been a core specialty of Astral Communications since 1990. We work with landlords, property management companies, housing associations, care homes, and hotels to diagnose communal outages, upgrade multi-switches for Sky Q, and design new build systems.

How is Astral Communications connected to Astral CCTV (astralcctv.co.uk)?

Astral CCTV (astralcctv.co.uk) is our dedicated sister website for Residential & Commercial UNV CCTV systems, AJAX wireless smart alarms, and smart video doorbells. Both websites are owned and run by the exact same Pontefract directors—David Newton, Philip Goben, and Satyne Jones Newton.

What guarantee comes with your installations?

All new installations come with a full 12-month parts and labour guarantee, backed by our local Pontefract team. If you ever need advice or assistance after installation, we are just a phone call away on 01924 366 888.